Refund Policy

1. Overview

Traecta offers a Free plan at no cost and a Pro plan available as a monthly or annual subscription. This Refund Policy explains the cancellation and refund terms that apply to paid subscriptions and one-time purchases. Payments are processed by Dodo Payments, our Merchant-of-Record.

2. Plans and Payment

The Free plan is available at no cost and never requires payment. The Pro plan is a paid subscription offered with monthly or annual billing in US dollars (USD). All payments are processed by Dodo Payments, our Merchant-of-Record, which handles billing, taxes, and compliance on our behalf. We accept major credit and debit cards and other payment methods available through Dodo Payments in your region.

4. How to Request a Refund

To request a refund, contact us at hello@traecta.com with your account email and reason for the request. We will process your refund within 14 business days.

5. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you will retain access to paid features until the end of your current billing period.

6. Data After Cancellation

After cancellation, your data will be retained for 30 days. During this period, you can reactivate your account and regain access to all your data. After 30 days, your data may be permanently deleted.

7. Contact Us

If you have questions about this Refund Policy, please contact us at hello@traecta.com.

3. Refunds for Paid Plans

The following refund terms apply to paid subscriptions and one-time purchases. Approved refunds are issued to your original payment method through Dodo Payments:

• Monthly subscriptions: You may cancel at any time. Access continues until the end of the current billing period, and payments for the current period are non-refundable.
• Annual subscriptions: You may request a full refund within 14 days of purchase. After 14 days, a pro-rated refund may be issued at our discretion.
• One-time purchases: Refund requests are considered within 14 days of purchase if the product has not been extensively used.